Let's get your question answered.
All your favorite Disney Channel, Disney Junior and Disney XD TV shows, games, Disney Channel Original Movies and live TV are now in one place – whenever, wherever!*
-WATCH FULL EPISODES: If you miss an episode, you can still watch all of the Disney shows you love with the DisneyNOW app!
-MAKE IT YOURS: Pick your favorite Disney TV shows and create your profile using Disney Emojis. Your experience is fully customized and made just for you!
-DISNEY JUNIOR MODE: Create a custom viewing experience for younger kids to enjoy.
-DISNEY CHANNEL ORIGINAL MOVIES: Watch new and classic movies including Descendants 2.
- ON NOW: When you're away from your TV, you can still watch Disney Channel, Disney Junior and Disney XD live,* including events like the Radio Disney Music Awards!
-GOT A MINUTE?: Watch the DisneyNOW collection of funny shorts, clips and music videos.
Parents: Before downloading this app, please note that it contains advertising for The Walt Disney Company and some third parties.
*Content may be available in U.S. only and subject to additional restrictions. Live, on demand, and advance viewing content requires current verified subscription for the applicable programming network(s) with participating TV provider. Go to the DisneyNOW website for details.
Games are not available on the web or over-the-top devices.
- DisneyNOW supports all versions of Amazon Fire TV and Fire TV stick.
You can use DisneyNOW with a broadband Internet connection and a supported device that's within the United States and U.S. territories.
Additional Features: You'll enjoy all the features of DisneyNOW if Disney Channel, Disney XD and Disney Junior are part of your package from a participating TV provider (and your subscription is in good standing).Some DisneyNOW content and games have a key symbol. This means you'll be able to "unlock" this and more content if you subscribe to Disney Channel, Disney XD and/or Disney Junior through a participating TV provider. Simply sign in with your username and password for your TV provider.
Not to worry. We're continually adding new TV providers. Keep checking back to see if your provider has been added.
If you don't subscribe to a participating TV provider, you can still watch a select list of full episodes and clips on DisneyNOW. You can also contact your provider and ask them to support DisneyNOW on your device.If you have additional questions, please view the Help section in the DisneyNOW app.
DisneyNOW is a free service for customers of participating TV providers. If you don't subscribe to a participating TV provider, you can still watch a select list of full episodes and clips on DisneyNOW.
After activating your Amazon Fire TV, live streaming will begin. To access full episodes on demand, please follow the steps below.
Using your remote:
1. 1. Hit the UP arrow button on your remote to display menu options.
2. 2. Select "More Shows."
Using your game controller:
1. 1. Press UP on the left stick of your game controller.
2. Select "More Shows."
By signing in to your TV provider, you'll be able to watch more content in the DisneyNOW app.
To check the participating providers in your area, go to http://disneynow.com/activate, select Amazon Fire and view the list.
- If you forgot your TV provider username or password, you can retrieve your login info directly from your provider's support site. In most cases, first-time users can also register for a username and password on the provider's site.
Please sign in using your login info for your TV provider, not Internet provider.
- In most cases, there is no need to re-enter your verification credentials. Some TV providers may require you to re-verify your account after a predetermined time period.
1. Go to Settings on the main screen.
2. Select Sign Out.
Please note that if you sign out, you'll have to repeat the activation process the next time you launch the DisneyNOW app.
Please follow the steps below to solve your issue:
1. Check to see if you can play audio using another application.
2. Check that your speakers are turned on and aren't muted.
3. Delete and reinstall the DisneyNOW app.
If these steps don't immediately resolve your audio issue, then:
1. Confirm your device meets our minimum system requirements.
2. Restart your device.
If the problem continues, please view the Help section in the DisneyNOW app.
Please try the steps below to solve your issue:
1. Check your Internet download speed (Internet download speeds should be 1.5 Mbps or better). Note: Your Wi-Fi or cellular signal strength icon does not determine your download speed. There are a number of apps that let you conduct a free "Internet speed test."
2. Close the app and re-open it.
3. Disconnect other devices that are connected to the Internet.
4. Restart your device as a last resort.
If the problem continues, please view the Help section in the DisneyNOW app.Playback should not stop or stall under normal situations. Video delivery may be disrupted during periods of high network traffic, poor Internet connections, when too many devices are connected to the Internet at the same time, and when too many applications are open at the same time.
Please try one or all of the following:
1. Check your Internet download speed (Internet download speeds should be 1.5 Mbps or better). Note: Your Wi-Fi or cellular signal strength icon does not determine your download speed. There are a number of apps that let you conduct a free "Internet speed test."
2. Close the app and open it again.
Yes, for video playback and other technical issues: 1 (855) 545-0310
- If you can't find the Disney episode or movie you're looking for, it's likely we don't have the rights to share it online at this time.
That particular episode or movie may no longer be available. Unfortunately for certain content, we only have rights to share it online for a specific period of time.
If you'd like to see this content return at a later date, please use our online form at http://disneynow.com/feedback to contact us.
- New episodes are added all the time. If you subscribe to one of our participating TV providers, you will be able to access full-episodes the day after they broadcast.
- Yes, if you're on the same device, the app will automatically remember where you left off and allow you to continue the video you were watching. Select "Viewing History" to see your history and resume your video, if it hasn't expired.
Closed captioning is available for most, if not all video-on-demand (VOD) full episodes. Click on the "CC" logo to turn closed captioning on or off.
Most shows have closed captioning available for live TV streaming (On Now).
For any issues regarding closed captioning, the best way to contact us is through our feedback form within the DisneyNOW app. Alternatively you can contact Han Kim, Disney/ABC Digital Media, at closedcaptioning@customercare.abc.com. Please include "Closed Captioning" in the subject of your email.
You may also contact us by phone at 818-483-6537 or by mail at 2300 West Riverside Drive, Burbank, CA 91506. Please note that this is for closed captioning inquiries only.
DisneyNOW is only available if you're physically located within the U.S. or a U.S. territory (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands, and Bermuda).
- Yes, if you're physically located on a U.S. military base that happens to be outside the U.S. and you are using a military-operated Internet connection (not a commercial Internet provider), then you'll be able to access DisneyNOW.
If you meet the above requirements but still can't use the service, please view the Help section in the DisneyNOW app.