Let's get your question answered.
All your favorite Disney Channel, Disney Junior and Disney XD TV shows, games, Disney Channel Original Movies and live TV are now in one place – whenever, wherever!*
-WATCH FULL EPISODES: If you miss an episode, you can still watch all of the Disney shows you love with the DisneyNOW app!
-MAKE IT YOURS: Pick your favorite Disney TV shows and create your profile using Disney Emojis. Your experience is fully customized and made just for you!
-DISNEY JUNIOR MODE: Create a custom viewing experience for younger kids to enjoy.
-DISNEY CHANNEL ORIGINAL MOVIES: Watch new and classic movies including Descendants 2.
- ON NOW: When you're away from your TV, you can still watch Disney Channel, Disney Junior and Disney XD live,* including events like the Radio Disney Music Awards!
-GOT A MINUTE?: Watch the DisneyNOW collection of funny shorts, clips and music videos.
Parents: Before downloading this app, please note that it contains advertising for The Walt Disney Company and some third parties.
*Content may be available in U.S. only and subject to additional restrictions. Live, on demand, and advance viewing content requires current verified subscription for the applicable programming network(s) with participating TV provider. Go to the DisneyNOW website for details.
DisneyNOW games are not available on the web or over-the-top devices.
DisneyNOW supports the following Roku devices:
Roku HD – model 2500X
Roku LT – models 2400X, 2450X, 2700X
Roku 1 - model 2710X
Roku 2 - model 2720X
Roku 2 HD – model 3000X
Roku 2 XD – model 3050X
Roku 2 XS – model 3100X
Roku 3 – model 4200X
Roku 4 – model 4400R
Roku Express – models 3700X, 3900X
Roku Express+ - model 3710X, 3910X
Roku Premiere – model 4620X
Roku Premiere+ – model 4630X
Roku Ultra – models 4640X, 4660X
Roku Streaming Stick - model 3400X, 3420X, 3500X, 3600X, 3800X, 3810X
Roku Streaming Stick (HDMI) – model 3500X
Roku TV
- You can use DisneyNOW with a broadband Internet connection and a supported device that's within the United States and U.S. territories.
Additional Features: You'll enjoy all the features of DisneyNOW if Disney Channel, Disney XD and Disney Junior are part of your package from a participating TV provider (and your subscription is in good standing).
Some DisneyNOW content and games have a key symbol. This means you'll be able to "unlock" this and more content if you subscribe to Disney Channel, Disney XD and/or Disney Junior through a participating TV provider. Simply sign in with your username and password for your TV provider.
Not to worry. We're continually adding new TV providers. Keep checking back to see if your provider has been added.
If you don't subscribe to a participating TV provider, you can still watch a select list of full episodes and clips on DisneyNOW. You can also contact your provider and ask them to support DisneyNOW on your device.If you have additional questions, please view the Help section within the DisneyNOW app.
- DisneyNOW is a free service for customers of participating TV providers. If you don't subscribe to a participating TV provider, you can still watch a select list of full episodes and clips on DisneyNOW.
By signing in to your TV provider, you'll be able to watch more content in the DisneyNOW app.
To check the participating providers in your area, go to http://disneynow.com/activate, and enter your activation code.
- If you have forgotten your TV provider's username or password, you can retrieve your login info directly from your provider's help and support site. In most cases, first-time users can also register for a username and password on the provider's site.
Please sign in using the login info for your TV provider, not your Internet provider.
- Once you choose your TV provider, you will receive step by step instructions to verify your account by using any computer or mobile device. Roku will provide you with a unique 7 character activation code that you will need in the verification process.
Follow the steps below to verify your account:
1. Go to any computer or mobile device and visit the link provided
2. Enter your activation code from your Roku screen into your computer or mobile device
3. If activation is successful, you will be re-directed to your TV provider login page
4. Login with your TV provider
5. If login is successful, a "Congratulations" screen will play and Roku will automatically start
If activation code doesn't work, the activation code has expired. To receive another activation code, click "Get a new code" and a new activation code will be automatically generated. - In most cases, there is no need to re-enter your verification credentials. Some TV providers may require you to re-verify your account after a specific time period.
1. Go to Settings.
2. Select Sign Out.
Please note that if you sign out, you'll have to repeat the activation process the next time you launch the DisneyNOW app.
Please follow the steps below to solve your issue:
1. Check to see if you can play audio using another application.
2. Check that your speakers are turned on and aren't muted.
3. Delete and reinstall the DisneyNOW app.
If these steps don't immediately resolve your audio issue, then:
1. Confirm your device meets our minimum system requirements.
2. Restart your device.
If the problem continues, please view the Help section in the DisneyNOW app.- Please try the steps below to solve your issue:
1. Check your Internet download speed (Internet download speeds should be 1.5 Mbps or better). Note: Your Wi-Fi or cellular signal strength icon does not determine your download speed. There are a number of apps that let you conduct a free "Internet speed test."
2. Close the app and re-open it.
3. Disconnect other devices that are connected to the Internet.
4. Restart your device as a last resort.
If the problem continues, please view the Help section in the DisneyNOW app.
- Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of network congestion, poor Internet connections, or when too many Internet connected devices are connected at the same time.
Please try one or all of the following:
1. Press the back button on the remote to activate the rewind scrubber back in time several minutes in the on demand program timeline
2. Close the selected app and open it again
3. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time
4. Plug your Roku into a wire connection instead of using Wi-Fi (if model allows)
5. Restart your Roku device as a last resort
If the problem persists, please contact us via our feedback section.
Yes, for video playback and other technical issues: 1 (855) 545-0310
- If you can't find the Disney episode or movie you're looking for, it's likely we don't have the rights to share it online at this time.
That particular episode or movie may no longer be available. Unfortunately for certain content, we only have rights to share it online for a specific period of time.
If you'd like to see this content return at a later date, please use our online form at http://disneynow.com/feedback/roku to contact us.
- New episodes are added all the time. If you subscribe to one of our participating TV providers, you'll able to watch full episodes the day after they broadcast.
The schedule is available under Live and allows viewers to see 8 upcoming episodes.
- Yes, the player will automatically remember where you left off and allow you to resume the video you were watching.
Select "Viewing History" to see your history and resume your video, if it has not expired. Closed captioning is available for most, if not all video-on-demand (VOD) full episodes. Click on the "CC" logo to turn closed captioning on or off.
Most shows have closed captioning available for live TV streaming (On Now).
For any issues regarding closed captioning, the best way to contact us is through our feedback form within the DisneyNOW app. Alternatively you can contact Han Kim, Disney/ABC Digital Media, at closedcaptioning@customercare.abc.com. Please include "Closed Captioning" in the subject of your email.
You may also contact us by phone at 818-483-6537 or by mail at 2300 West Riverside Drive, Burbank, CA 91506. Please note that this is for closed captioning inquiries only.
- DisneyNOW is only available if you're physically located within the U.S. or a U.S. territory (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands, and Bermuda).
Yes, if you're physically located on a U.S. military base that happens to be outside the U.S. and you are using a military-operated Internet connection (not a commercial Internet provider), then you'll be able to access DisneyNOW.
If you meet the above requirements but still can't use the service, please view the Help section in the DisneyNOW app.